At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager at Axon, you will help public safety agencies successfully deploy, adopt, and operate mission-critical technology. You will serve as a trusted technical partner, helping customers navigate complex deployments, resolve challenging issues, and maximize the value of Axon's solutions within their environment.
This role sits at the intersection of technical expertise, customer engagement, and operational success. You will work closely with agency stakeholders, deployment teams, Product, Engineering, and Support to ensure customers successfully integrate Axon technology into their daily operations. Beyond solving technical challenges, you will help customers improve adoption, optimize workflows, and realize greater value from their investment while providing critical feedback that helps improve Axon's products and services.
The result: successful deployments, stronger adoption, improved customer experiences, and technology that helps protect life and improve public safety outcomes. What You'll Do
Location: On Site with travel Reports To: Manager or Senior Manager of Technical Account Management Technical Delivery & Support
Serve as the primary technical point of contact for assigned agencies
Diagnose and resolve complex technical issues across Axon's software and integrated solutions
Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams
Manage escalations and ensure timely resolution of customer-impacting issues
Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem
Deployment & Adoption
Partner with deployment teams to design, configure, test, and implement Axon solutions
Support successful onboarding and transition to steady-state operations
Help customers adopt new capabilities and incorporate technology into existing workflows
Identify barriers to adoption and recommend best practices to improve utilization
Support customers through operational and technology changes associated with new deployments
Customer Partnership
Build trusted relationships with technical and operational stakeholders within assigned agencies
Serve as an advocate for customer needs and priorities within Axon
Conduct regular customer reviews focused on technical health, adoption, and operational success
Provide guidance on product capabilities, integrations, and recommended usage patterns
Help customers understand how technology supports their operational objectives
Workflow & Operational Improvement
Develop an understanding of customer workflows and operational environments
Identify opportunities to improve efficiency, product utilization, and operational effectiveness
Support customer adoption of AI-powered capabilities across the Axon ecosystem
Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences
Contribute insights that help Product and Engineering teams better understand customer needs
Data, Reporting & Analytics
Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making
Assist customers with data integrations, reporting requirements, and workflow visibility
Monitor customer health indicators, adoption metrics, and technical performance trends
Use data to identify opportunities for improvement and proactive customer engagement
Training & Enablement
Deliver advanced product training and technical education to customer stakeholders
Develop and maintain customer-facing documentation and best practices
Help agencies build confidence in using Axon's solutions effectively
Support knowledge transfer and operational readiness during deployments and upgrades
Field Engagement
Work onsite with customers as needed to support deployments, training, troubleshooting, and operational success
Maintain strong awareness of customer environments and evolving needs
Support critical incidents and high-priority customer situations when required
What You Bring Required
Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)
We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply. How This Role Fits the Future
Technical Account Managers play a critical role in helping customers successfully deploy, adopt, and operate Axon technology. They serve as trusted technical partners, develop deep product expertise, and build strong customer relationships. As Axon's Mission Engineering capability evolves, the TAM role provides a foundation for future growth into broader customer ownership, operational leadership, and mission-focused roles across the organization. Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
